Frequently Asked Questions

The NextGen Patient Portal, also known as NextMD, is a cutting-edge new tool for Medical Practices using the NextGen Electronic Health Record that allows patients to contact physicians and staff using a highly-secure, HIPAA compliant website. The Patient Portal can be found at https://www.nextmd.com/Login/Login.aspx, or by simply typing www.nextmd.com in the address bar of your web browser.

 This website will not only allow you to keep in touch with your physician here at Central Bucks Specialists, but also allow you to request basic health record information, request appointment dates for follow-up appointments, request medication refills for medications prescribed by our practice, request testing results which our staff can send directly to NextMD.com for you to log in and retrieve.

 The Patient Portal is designed to save more of your valuable time by conveniently allowing you to contact our practice at any time – on YOUR schedule – and simply wait for a response from our staff. The hassle of a phone call is a thing of the past with NextMD, there are no hold times, no using up break time at work to try to contact us during office hours – simply log in, type your question or request in to the patient portal, click submit, and we will answer your question as quickly as possible.

Overview of Benefits of Patient Portal Enrollment

– Access personal or general information on your own
– Receive and review lab results
– Request medication refills of medications prescribed by our physicians
– Receive documents from your doctor such as return to work forms, lab results, visit summaries, and more!
– Receive important notifications such as drug recalls, and patient education tailored specifically to your personal treatment plan
– A secure, highly encrypted method for you to conveniently exchange vital information about your medical history and treatment with our team of experienced physicians and medical staff
– New features coming soon such as the ability to fill out forms, pre-visit questionnaires, and self service access to even more of your personal health record

Frequently Asked Questions
Is NextMD (NextGen Patient Portal) email?

 
No. NextMD uses a web portal (website) to send messages to your doctor and doctor’s support staff directly to our electronic health record system. This allows staff to view your request alongside your electronic chart. Staff is able to see vital parts of your health record as they take care of your requests.
 
What is this “Token” your staff keeps mentioning?
 
When you begin the enrollment process here in our office, we will generate a random code that will allow you to securely access our staff directly through our Electronic Health Record, as well as accessing your own health information. This “Token” will be accompanied by instructions for creating a new account at www.NextMD.com or adding a new practice subscription to your existing account, if you have already been enrolled by another Care Provider. This number is unique to you, and you will only need to use it once to create your account before discarding it.

I have lost my token/My token is more than 30 days old and the website won’t take it. What should I do?

The Staff of Central Bucks Specialists take your privacy seriously. For your security, tokens that go longer than 30 days without being used expire, and a new one must be granted to you by a staff member. Simply contact our office to arrange for a new token number, or ask about receiving a new one at your next office visit.

How quickly can I expect a response to my message?

Our staff will endeavor to answer all questions as quickly as possible, but we ask that you allow at least 48 hours for us to respond. As you have seen from our disclaimers, the Patient Portal is only for Non-Urgent Medical Questions. If you are experiencing a true medical emergency, you should always dial 911. If you have a time-sensitive question, as in a question regarding an upcoming appointment the following day, we would recommend calling the office at 215-345-6050.

I have forgotten my User Name, how can I retrieve it?

Go to www.NextMD.com and click on “don’t remember your user name or password”. Enter your email address and your user name will be emailed to you.

I have forgotten my Password, how can I retrieve it?

Go to www.NextMD.com and click on “don’t remember your user name or password”. Enter your user name and then you will be able to reset your password.

My User Name or Password is not working. What do I do?

For the fastest resolution, go to www.NextMD.com and click on “don’t remember your user name or password”. Enter your email address and your user name will be emailed to you. Please use this user name, including any capitalization, when entering your user name.

If you are still experiencing problems, click the “Experiencing problems with this website” link at the bottom right corner of the NextMD login screen.

I have been locked out of my account, how can I unlock it?

Accounts can become locked after three unsuccessful login attempts but will automatically unlock after 20 minutes.

I have a new email address, how can I change it?

Login to NextMD and click on the “My Account Tab”. Go to “My Information” and then scroll down to email addresses, where you can make the change.

My doctor said she sent me a NextMD message, but I never received an email letting me know that a message was available. What should I do?

The email notification was likely lost in your Spam filter. Search your Spam folder and correct the filter to prevent it from identifying these notifications as Spam. Even if the notification was lost, any messages or documents that were sent via NextMD can be retrieved by logging into NextMD and reviewing your inbox.